EXCHANGE IN PHYSICAL STORES

NO RECEIPT - To process an item exchange without a receipt, it will be at the discretion of the store. Customers are encouraged to visit any Giordano physical store and bring the item in good condition with the tag intact.

Exchange Guidelines:

Items must be in good condition – clean, unwashed, and with hangtags attached.

Items must be exchanged within 14 days from the purchase date, accompanied by a receipt or gift receipt.

Ifexchanging for a different item:

• The new item must be of the same price or higher.
• If exchanging for a lower-priced item, no refund shall be given.

Global exchanges are accepted if conditions 1 and 2 are met. The current exchange rate shall apply.

Personal items (such as undergarments or socks) are not exchangeable or refundabl

Customers may process an exchange at any Giordano physical store (except franchise stores listed in the attached image), as long as the exchange policy is met. Alternatively, customers may return & refund their item through the platform where it was purchased.

Return & Refund Process via Lazada:

1. Open the Lazada App.
2. Go to Account > My Orders > Select Order.
3. Click Return/Refund on the item.
4. Select the appropriate return reason.
5. Attach photos or videos as proof to help review the request.

Exchange Guidelines:

• Items must be in good condition – clean, unwashed, and with hangtags attached.
• Items must be exchanged within 30 days from the date the order was tagged as delivered, with a receipt or gift receipt.
• If exchanging for a different item:
• The new item must be of the same price or higher.
• If exchanging for a lower-priced item, no refund shall be given.

Global exchanges are accepted if conditions 1 and 2 are met. The current exchange rate shall apply.

Personal items (such as undergarments or socks) are not exchangeable or refundable.

Eligible Reasons for Return:

✔ Change of Size – The item does not fit. [Click here for fit guide]

✔ Change of Color – Allowed only in Physical Stores except Franchise Stores.

✔ Wrong Item Received – The product received is different from what was ordered.

✔ Damaged/Defective Item – The product has visible damage.

Important Notes:

• One free return/exchange is allowed per item. Delivery charges apply for subsequent returns.
• Items bought on promo or sale are non-refundable and non-exchangeable, unless damaged upon receipt.
• Underwear/boxers are non-returnable for hygiene reasons unless defective upon receipt.
• Returns are accepted within 30 days from receipt of the order.
• The value of the exchanged item will be based on the price paid or the current selling price, whichever is lower.
• If returned via third-party logistics (3PL) Drop-off or Pick-up, the item's value will be determined at the time it is received in the e-commerce warehouse.

Replacement Service Timeframe:
📍 Metro Manila: 7 to 14 days
📍 Provincial Areas: 14 to 28 days
• If an item is not approved for return, the customer must pay a ₱200 shipment fee via COD.
• For in-store returns, store policies shall apply.

Process for Returning Items from the Website:
1. Items must be in good condition (unless defective) with original packaging and tags intact.
2. Only items purchased from Giordano Philippines' official website can be returned to any Giordano Philippines store, except outlet stores.
3. Customers must email contactus@giordano.ph before returning an item. Returns without prior notification will not be accepted.

Refund Processing Time:

• ⏳The refund/reversal period depends on the bank or card provider. Customers may contact their bank to check the refund status.
• 🚫 Items that do not meet the return policy will be returned to the customer without refund. Any additional shipping fees will be charged to the customer.
  
  

Zalora, Lazada, Shopee, TikTok
❌ Returns & Exchanges for orders from Zalora, Lazada, Shopee, or TikTok are NOT accepted in Giordano stores.

✅ Customers must coordinate directly with the Customer Service of each platform:
• Zalora: Email customer@ph.zalora.com or click here for more info.
• Lazada: Visit this link for Return & Exchange policy.
• Shopee: Visit their FAQs and Return Policy here.
• TikTok: Contact TikTok Customer Service through the app.